Ratings & Reviews

Overall Rating

5(36 reviews)91.7% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Kim M. - |Recommended: YesGreat place to live — I highly recommend this plave . happy to call it home. Melissa and the manager in the back office are always willing to help no matter how busy they are. I came from sun river village Apts and it's literally a 180 there was no parking and it was getting to just a not as safe of a place , my car was broken into, peeping Tom's. so to move here is amazing . kudos to all the staff
response from property -Hi Kim- Thank-you so much for your kind words about our staff and the community. We're happy to help. Sincerely, Vanderbilt Management
submitted by Marlita T. - |Recommended: YesSatisfied — Overall it’s been nice out here the staff is pretty cool and laidback, I feel safe on the property after dark, my experience has been pleasant .
response from property -Marlita, Thank-you for taking your time to leave us a review and providing us with feedback. Please let us know if there is anything we may do for you! Sincerely, Vanderbilt Management
submitted by Hope B. - |Recommended: YesI Love It Here — Vanderbilt staff has really made me feel at home. I downsized from a house. It's so nice to have sidewalks cleared of snow and a team of people that.really care about getting the job done right. I asked for a particular apartment layout and got the perfect one. The location is close to highways, a beautiful library and a walking trail and is less than 5 minutes from the mall I can't say enough how kind everyone has been. My neighbors are awesome too. I came out to my car the other day and someone had already cleared all the snow off my car. I feel very safe here and appreciate everyone helping to make this transition so easy.
response from property -Hope, Wow! We're happy to hear, you've had such a positive experience, since moving to Vanderbilt. We know the transition was one you were nervous about. It warms our heart, your neighbors have made you feel welcome. Please never hesitate to let us know if there is anything we may do for you during your stay . Sincerely, Vanderbilt Management
submitted by Tanner H. - |Recommended: YesGood place to start out — To be honest, we had quite a few issues in getting the apartment in our name and making the move in date work. Communication wasnt the best. That being said, all was made up for by the staff. I have been enjoying this apartment and things are going much better so far. Recommended particularly for those looking for a place to start out.
response from property -Tanner, We appreciate your honest feedback. And glad to hear you've since enjoyed your apartment. Please let us know if there is anything else you may need. Sincerely, Vanderbilt Management
submitted by Frieda M. - |Recommended: YesSafe — You will feel safe, nice quite place. Staff is great especially Danielle. Grounds are always clean. When you call for maintenance most of the time they come the same day and if not they are there the next day. My only issue is, I wish the pool could stay open until 10pm. I like to go a little later after work when not so many kids are in the pool.
response from property -Frieda, We are glad to hear you have had positive experiences with our team! And your feedback is much appreciated and will be considered. Have a wonderful weekend! -Vanderbilt Management
submitted by Jennifer T. - |Recommended: NoNo smoking policy is a JOKE — Pray that you don’t get neighbors that smoke. Your ENTIRE apartment will smell horrible cause the no-smoking policy here is a F’n joke
response from property -Hi Jennifer, Sorry to hear your experiencing this and for bringing it to my attention. There a few things we can do in an attempt to intervene or minimize the smell. First step, is creating a work order to investigate. I have created the work order, and you may check the status by using the portal. Unfortunately, our smoke addendum does not prohibit smoking inside of apartments, although it does promote a smoke free living environment by prohibiting smoking in the building common areas, interior amenity areas, and within 15 feet of all primary building entrances. . Contact the office, if you have any questions and please never hesitate to report issues to our office. I hope this situation can be resolved. Sincerely, Chosen Long, Property Manager
submitted by David B. - |Recommended: NoGood, But Could Be Amazing. — The apartments themselves are nice and facility maintenance staff are timely, competent and courteous, as are some members of the management staff. The parking is awful. I pass six half-empty parking lots on the way to my building every night when I come home from work, but I never seem to be able to find a spot near my building.
response from property -Hi David- I'm Chosen, the new property manager, I do not believe we've met. It was great reading that your overall experience with Vanderbilt has been a positive one! I'm so sorry you've not been satisfied with the parking near building 10. I appreciate you bringing this to my attention. I have sent you an email and hope to talk to you soon. Please do not hesitate to reach out the office. Look forward to talking or meeting you soon! Sincerely, Chosen Long Vanderbilt Property Manager 636.928.0064
submitted by Jazmine H. - |Recommended: YesNice — The neighborhood is great, the grounds are always clean and the people are friendly. It’s a nice place to live and affordable at the moment but the prices are constantly rising and no updates in unit if you decide to renew each year unless something breaks completely or you move into a newer unit.
response from property -Jazmine, We're happy to hear you are happy with the cleanliness and friendliness of our community! And very happy you decided to share your thoughts with us. Currently there are 3 different price points that include no, moderate, and fully renovated options. It looks like there are several options available to you, and we would be happy to discuss with you in further detail. Contact the office at 636-928-0064 at a time that is convenient for you. Sincerely, Vanderbilt Management
submitted by Xujia J. - |Recommended: YesThe apartment is good. — The apartment is good. It has good environment and neighborhood. The community is clean. Staffs are helpful.
response from property -Xujia, Thank-you for taking the time to provide us with your feedback. We're happy to hear the community is clean and the staff has been helpful. Please let us know, if there is anything, we may do for you during your stay. Sincerely, Vanderbilt Management
submitted by Kaleigh S. - |Recommended: YesGreat single room apartments — Bedrooms are very spacious. Has a lot of storage space.
response from property -Kaleigh, Thank-you for taking the time to leave your feedback! We LOVE the amount of storage and spacious bedroom and closets too! Sincerely, Vanderbilt Management
submitted by Janaca S. - |Recommended: NoNice Apartments, But Lacking in Personal Connections with Residents — The fixtures are pretty outdated please look into updating the shell-shaped sinks .... But overall I had very few complaints during my time living there. Please take resident complaints more seriously. I feel like much headaches on my and the complex's end could have been avoided had someone addressed my noise complaint much ealrier in the evening. I do feel like the move out process has been very shrowded in secrecy. I asked for someone to do a pre-move-out inspection and received an email telling me that everything just needed to be clean. That really isn't much help, considering my apartment was kept clean. I understand you are busy and there are many residents in the complex, but take some time to actually listen and complete your residents requests.
response from property -Janaca: We apologize for the inconvenience and the circumstances surrounding your move out. Please know that we not only cooperated with the police and authorities after the incident but also complied with their wishes earlier in the evening when they were dispatched. Your move out paperwork will be completed in the coming days and then forwarded on to you. Would you mind contacting the leasing office in order to discuss the move out process issues you have had? I want to be sure we are addressing the issues you have brought up.
submitted by Danielle M. - |Recommended: YesPretty, quite, parking is great, — It is wonderful here, you will not be sorry for making a decision of making this your new home
response from property -Thank you Danielle, We are so happy to have you here! Melissa
submitted by Heather G. - |Recommended: YesExceptional Apartment and Staff — If your looking for a nice quite apartment this is the place for you The apartment is nice and spacious. I almost never hear my neighbors. Awesome place to live
response from property -Thank you for choosing Vanderbilt Apartments as your home, Heather! We love hearing how much you enjoy living here. Please let us know if there is anything else we can do for you!
submitted by Lindsey S. - |Recommended: YesI love Vanderbilt — Living here is great. Neighbors are all very nice-- and the staff is absolutely amazing
response from property -Thanks Linsdey
submitted by Suni . - |Recommended: YesVery nice place to live — I really enjoy living here. It's quiet and the neighbors are very pleasant. I enjoy the staff they are very nice to work with. I haven't been living here for too long but I have enjoyed my stay so far.
response from property -Suni, We're very sorry for the late response, we thank you very much for your kind review. We hope you continue enjoying your stay with us, and please do not hesitate to reach out to the office, if there is anything else, we may do to continue your enjoyment. Sincerely, Vanderbilt Management

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